Tracy’s* Story. “Tracy was interested in learning about good nutrition…”
“Tracy”, 39, has been receiving treatment for colon cancer. She lives with her sister, who helps her look after her twin 6 year old boys. Additional help is provided by Tracy’s mother and ex-husband. Intensive chemotherapy has left Tracy feeling v...
Sylvia’s* Story – “Sylvia was surprised and grateful to have someone contact her following her discharge from the hospital.”
“Sylvia”, 86, was referred to Partners by her health plan case manager following her admittance to Providence Tarzana Hospital. She had been suffering from severe diarrhea, bronchitis and a kidney infection. A Partners home health coach, Delia Lez...
Carolina’s Story – “I have never heard of anyone having someone sent by their health plan to see what help they need. I was really surprised.”
“My husband spoke with the health coach first on the telephone. I was too sick to talk to her. I didn’t want to talk with anyone. She first came to see me about two months ago. She was very nice, a good person. I thought she was going to tell me, ...
Daniel’s story – ” My coach made me aware that I was not taking my medications as prescribed.”
Daniel Dominguez, who received care transitions coaching following his release from UCLA Medical Center, wrote to Partners CEO, June Simmons, to express his gratitude for the services he received. It sure did make our day. Thank you, Daniel!
Eva’s* story – “The coach was very helpful in explaining options and services.”
Eva,* 53, was referred to the Community Care Transitions Program after receiving treatment at Glendale Adventist Hospital following a fall. She has a number of chronic health conditions including, diabetes, anemia, high blood pressure, degeneratio...
“My coach told me I should switch to a doctor who spoke Spanish. Now I understand what’s going on.”
Coach Jesus had to educate patient Antonio about his doctor’s rightful role in his ongoing health. He assumed doctors were only there for illness, not wellness. The first step was switching to a Spanish‐speaking provider, which facilitated communi...
“My coach found every resource I needed ‐ and it wasn’t easy!”
A Bodfish, CA resident gave Coach Ida a run for her care transition money. In his 60s with multiple chronic conditions and recovering from addiction, he needed post‐discharge food, transportation and legal aid. The Bakersfield meals on wheels prog...
“My coach helped me understand the importance of communicating with my doctor.”
Margarite was grateful for the visit from her coach, Adrine, and her encouragement and guidance on following up with the doctor. She had not planned to do so, but because Adrine helped her identify some medication red flags, she realized the wisdo...
“My mom had multiple prescriptions for the same thing. The Personal Health Record has helped us make sense of things.”
Before hospitalization, Mabel had been in charge of her own medications. But after discharge, her escalating confusion concerned her family, so they concentrated the coaching session on medication reconciliation. In that process, Mabel’s daughter ...