Engagement Center

Engagement Is The Key To Success

A phone call remains one of the most effective means of reaching and communicating with your customers, patients, or members.

Engagement Center staff are expert at:

  • Targeted Outreach strategies
  • Engagement through motivational interviewing and call scripting
  • Enrollment and Scheduling processes

Partners’ skilled staff achieve a high rate of success in reaching individuals, followed by success in convincing them of the importance of your services and appointments. Our team and technology efficiently and effectively:

  • Up-sell and cross-sell
  • Build volume
  • Deliver relevant information across all channels
  • Integrate patient, customer and provider data
  • Close gaps in care
  • Improve your quality scores through effective outreach

Let Partners’ experienced team improve your results through a triad of training, experience and technology.

Service is What We Provide

Partners’ Engagement Center staff frequently support outreach for clinics, offices, and health plans with the goal of improving participation in the following areas:

  • Enrollment/Engagement Services
  • Customer/Patient Satisfaction Surveys
  • Inbound Call Center
  • Track Campaigns
  • Event registration
  • Appointment Scheduling
  • Referrals
  • Post-discharge calls
  • Reminded Care
  • Outbound Follow-up
  • Feedback/Response
  • Telephonic Case Management

We Get Results

Covid-19 Outreach
High-risk members of a Statewide health plan
Prevention and self-management education on available resources and services
Commercial Medicaid
Eligible Referrals 16,120 Eligible Referrals 2526
Reached6722 Reached914
Unwilling to Verify/Hang Up8289 Unwilling to Verify/Hang Up1470
Not Interested1109 Not Interested142
**Reached/Eligible42% **Reached/Eligible36%

Pricing

Our charges vary depending upon the scope of work requested. We’ll gladly put together a quote focused exactly on your needs and goals.

Put our success to work in your office today! To Learn More Contact: Virginia Carone Senior Director vcarone@picf.org or 818-837-3775