Engagement Is The Key To Success
A phone call remains one of the most effective means of reaching and communicating with your customers, patients, or members.
Engagement Center staff are expert at:
- Targeted Outreach strategies
- Engagement through motivational interviewing and call scripting
- Enrollment and Scheduling processes
Partners’ skilled staff achieve a high rate of success in reaching individuals, followed by success in convincing them of the importance of your services and appointments. Our team and technology efficiently and effectively:
- Up-sell and cross-sell
- Build volume
- Deliver relevant information across all channels
- Integrate patient, customer and provider data
- Close gaps in care
- Improve your quality scores through effective outreach
Let Partners’ experienced team improve your results through a triad of training, experience and technology.
Service is What We Provide
Partners’ Engagement Center staff frequently support outreach for clinics, offices, and health plans with the goal of improving participation in the following areas:
- Enrollment/Engagement Services
- Customer/Patient Satisfaction Surveys
- Inbound Call Center
- Track Campaigns
- Event registration
- Appointment Scheduling
- Post-discharge calls
- Reminded Care
- Outbound Follow-up
- Telephonic Case Management
Outreach that Gets Results!
Hear from Ester Sefilyan, Partners’ VP of Network Services, about how staff at Partners in Care Foundation’s skilled Engagement Center can help providers, health plans, hospitals, and businesses with outreach.
We Get Results
High-risk members of a Statewide health plan
Prevention and self-management education on available resources and services
|Eligible Referrals 16,120||Eligible Referrals 2526|
|Unwilling to Verify/Hang Up8289||Unwilling to Verify/Hang Up1470|
|Not Interested1109||Not Interested142|
Our charges vary depending upon the scope of work requested. We’ll gladly put together a quote focused exactly on your needs and goals.
Put our success to work in your office today!