Coach Jesus had to educate patient Antonio about his doctor’s rightful role in his ongoing health. He assumed doctors were only there for illness, not wellness. The first step was switching to a Spanish‐speaking provider, which facilitated communication on a host of issues, including the importance of taking medications as prescribed and preventing potential falls by getting a cane. Once Antonio got talking, he quickly learned that the only way to get better is to understand his conditions and medications, and to set personal health goals. Working with his physician, pharmacist, and coach, Antonio now has a far firmer hold on his health and a brighter attitude about his future. It’s amazing how valuable clear communication is to optimal health outcomes.
