Job Title: IT Operations Coordinator
Department: Information Technology
Position: Will require some in person work.
IT Operations Coordination – 50%
- Assist with creating efficiencies in IT operation processes.
- Performing administrative tasks that are key to delivery of IT initiatives and services such as
- Asset Management.
- Quarterly User account audit
- Procurement
- Assist with IT projects as needed.
Salesforce Associate–50% of responsibilities – may increase as the organization grows.
- Provide technical support to users via phone, email, and chat.
- Perform simple Salesforce administrative tasks such as
- Create and maintain user accounts.
- Create user profiles and permission sets.
- Create reports, forms, queries for users.
- Troubleshoot and resolve user issues related to Salesforce CRM
- Document and escalate complex issues to the appropriate team.
- Maintain and update knowledge base articles and user guides.
- Train new users on Salesforce CRM
- Participate in Salesforce CRM upgrades and migrations.
- Stay up to date on the latest Salesforce CRM features and functionality.
Qualifications
- Excellent communication skills
- Ability to work independently and as part of a team.
- Ability to multitask and prioritize.
- Great attention to detail.
- Proficiency in Microsoft Office
- Intermediate skill level in Excel (formulas, lookup tables, etc.)
- Excellent communication and problem-solving skills
- Strong organizational and time management skills.
- A proven knowledge of database principles; familiarity with Salesforce is a plus.
- High school diploma or equivalent
If you are interested in this position, please send your resume to jobs@picf.org.
Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.