Education: Graduation from a four-year accredited college with specialization in Social Work/related field or relevant experience. Master’s degree in social work/related field or relevant experience preferred.
Experience: Minimum of 2 years’ experience as a Housing Specialist, Case Manager, or Support Service Provider with similar population, and with a knowledge of community resources in Los Angeles County required.
Position Summary
The Housing and Community Transition Supervisor is a subject expert in nursing diversion programs and housing resources. Supervises program employees weekly; schedules and directs work; performs orientation, training, and quality assurance activities regarding employee performance; recommends personnel actions such as selection and evaluation. Responsible for oversight of the care management team; working with participants who have a history of homelessness, medical complex needs, mental health challenges and/or housing instability to gain access and maintain health, mental health, housing and vocational stability.
Essential Functions
- Supervise case management support team.
- Supervise the outreach, resources, intake and assessment of participants to determine participant needs and provide referral services;
- Ensure care managers are conducting intensive case management and developing goal oriented service plans which consist of short and long range services to ensure housing retention and improvement of health and well-being;
- Monitor the development of housing service plans; and/or nursing transition plans to support a successful and safe long term home community based options
- Ensure care managers are responding to crisis phone calls from owners, tenants, and/or participants to directly link them to external service providers for immediate intervention;
- Support care managers in linking participants to resources that will result in housing stability, including substance abuse services, benefits counseling, mental health and community services to ensure that they are connected to the most appropriate services that will meet their needs;
- Train and educate care managers to provide tenant and/or participant empowerment strategies which may include but is not limited to Housing Search Assistance, Independent living skills such as budgeting, being a good tenant/neighbor and maintaining a clean unit that is decent, safe and sanitary;
- Ensure care managers are providing housing location, and housing retention services to applicants and participants of various programs.
- Assist care managers in locating potential rental units and facilitating meetings with landlords in an effort to increase housing stock and assist individuals with securing a rental unit;
- Attend meetings and trainings to improve skills and knowledge of best practices in Permanent Supportive Housing, Medical, and participant related issues;
- Collaborate and network with Community Based Organizations, Hospitals, Skilled Nursing Facilities, Nursing Homes, Institutions and Case Managers and other services providers including medical to address and facilitate concerns that will prevent participants from residing in safely in the community
- Collaborate and network with Community Based Organizations, Housing Specialists and Case Managers and other services providers including medical to address and facilitate concerns that will prevent participant evictions, property management concerns and participants who are nonresponsive to the Housing Authority’s request;
- Prepare reports and perform other duties as assigned.
Knowledge, Skills, and Abilities
- Strong interpersonal, written and oral communication skills, outreach and public speaking.
- Ability to multitask indirect and direct tasks on a daily basis to include skilled and concise documentation
- Knowledge of mental and health illnesses, substance abuse, domestic violence, homelessness and aging that affect low income and multi-ethnic communities where barriers to affordable housing negatively impact targeted population and program outcomes.
- Knowledge of Home Community Based Service Programs, Tenant Based Rental Assistance, Project Based Rental Assistance and Permanent Supportive Housing Models with an emphasis on high and low acuity participants.
- Knowledge of case management needs for chronically medically ill, unemployed or under employed.
- Excellent listening skills with the ability to provide crisis intervention and good judgement when the Housing First Model is compromised.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
If you are interested in this position, please send your resume to jobs@picf.org.
Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.