Job Title: Director-Network-STSS
Minimum Qualifications
- Bachelor’s degree in health services. Masters preferred.
- At least two years of supervision experience.
- Hands on care management experience, preferred
Responsibilities
Program Performance
- Deliver outstanding program performance including strong financial results, superb program quality and outcomes, payor satisfaction, participant satisfaction and contract adherence. (Financial performance includes managing staffing ratios, driving growth, minimizing unnecessary participant turnover.)
- In depth knowledge of each contract. Development of quality metrics and policies & procedures that ensure contract specs are met.
- Actively manage supervisors’ day-to-day activities, consistently and proactively reviewing performance data.
- Willingness to get “hands-on”, diving into participant cases as needed and providing appropriate feedback. You always have your finger on the pulse of what’s happening on the front line.
- Quality review of any documentation that is provided to the health care payor.
- Provide regular, transparent feedback, coaching and hands-on development to Supervisors to ensure they are providing outstanding participant care, hitting program metrics, and supporting their staff’s development.
- Develop and deliver supervisor and staff training in partnership with training staff.
- Proactively devise action plans for new initiatives / course corrections as needed.
Account Management
- Provide strong account management for day-to-day operations including regular meetings with payors – e.g. Providence, UCLA – to review program results and collaborate on growth.
- Develop and deliver program reports as needed in partnership with Partners’ analytics team.
Staffing
- Hire program staff aligned with staffing strategy, ensuring ratios are consistently met.
Growth
- Ensure all referrals are addressed within contract-required timeline.
- Support program growth by creatively identifying new lead sources in partnership with Partner’s marketing team and working with payors.
- Support the development of grant requests and ongoing funder reporting.
Skills, and Competencies
- Passion for care transitions, and empathy for individuals who may be suffering.
- Positive, can-do leadership style. Leads teams positively through change, challenge, and new initiatives. Someone who teams follow.
- Builds a team that values collaboration, respect, and mutual support.
- Solid collaboration skills. Resolves conflicts effectively and proactively.
- Ability to drive execution and deliver program results.
- Excellent organizational skills and detail orientation.
- Strong business skills including managing to a budget, forecasting growth and P&L management. Comfort using dashboards and data to drive performance.
- Always knows his/her numbers (e.g. census vs. plan, caseloads, etc.)
- Models professionalism and excellent listening skills in all settings.
- Strong written and verbal communication skills, with a focus on motivating team to action.
- Ability to communicate program status to manager and executives succinctly, with clear action plans for achieving goals.
- Displays effective meeting management skills.
- Ability to operate independently.
- Excellent Word, PowerPoint and Excel skills.
If you are interested in the above position, please submit your resume to jobs@picf.org.
Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.