Job Title: Project Lead/Learning Management System Administrator
Reports to: Vice President, Community Wellness | HomeMeds | Workforce Development
Minimum Qualifications:
- Minimum of a bachelor’s degree in e-Learning, Adult Education, Social Work, or related field or an equivalent combination of training and experience related to the duties of the position. With three years of project management experience
Job Responsibilities:
- Experience: Three – five years combined education/experience as substitute for minimum experience. Experience in managing a Learning Management System required
- Project manages, oversees and reports on grant deliverables
- Supports the Partners’ Training Center by effectively coordinating the tactical execution of training-related communications. Administers or implements training-related applications including the Learning Management System (LMS)
- Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing LMS support for the Partners’ Program Senior Directors and Directors, outside organizations assigned to Partners’ Training Center curricula, learning program design consultants.
- Acts in a customer support role by answering key questions of learners, field personnel, corporate staff, and department teammates over online chat, email, and telephone communication
- Supports Training Center by processing information in LMS including working with consultants to create learning modules, review test scores, assist associates with course registration, pulling and reviewing class instructions, and researching and resolving system-related problems
- Responsible for managing data feeds between the LMS and other information systems in partnership with Partners IT Department, as well as providing technical support, troubleshooting, and testing activities, when necessary
- Responsible for testing learning objects functionality in the LMS
- Validates and implements system upgrades in partnership with Partners’ IT Department
- Interacts with technical vendors, help desk, I/S, and customers in partnership with Partners’ IT Department
- Coordinates with network/server administrator to facilitate database file maintenance and problem resolution
- Provides guidance and recommendations for decisions and/or problem resolution related to LMS
- Good communication skills and professionalism required. Ability to work independently and as part of a team.
- Creates, maintains, and updates management structures within the LMS
- Inputs data and performs quality control of data input by other staff
- Prepares customized and regular report; validates report data
- Performs data analysis
- Recognizes trends and provides feedback to training management and consultants
- Delivers database training to appropriate audiences
- Writes desk procedures and quality work instructions
Required skills and abilities
- Project Management
- Excellent organizational skills
- Proficient verbal and written communication skills
- Attention to detail
- Strong analytical and critical thinking skills
- Internet-based technology skills
- Basic business math proficiency
- Advanced problem-solving skills
- Ability to handle confidential or sensitive information with discretion
- High-level accuracy using a personal computer
- Required Software and Tools: Microsoft Office and LMS
Preferred skills and abilities
- Any skill level using SQL/HTML
- Database use experience
- Advanced problem-solving skills
- Ability to learn additional software programs
- Ability to navigate the internet for research purposes
- Ability to learn/master specialized reporting/database software
- Work Environment: typical office environment as well as remote work environment
- Some travel may be required
Required education
- Bachelor’s Degree or 2-year degree plus 4 years of job-related experience OR 6 years of job-related experience
- Required Work Experience: 3 years of job-related experience
If you are interested in this position, please email your resume to jobs@picf.org.
Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.