Partners’ Engagement Center

Engagement is key to success

A phone call remains one of the most effective means of reaching and communicating with your customers, patients, or members.

Engagement Center staff are expert at:

  • Targeted Outreach strategies
  • Engagement through motivational interviewing and call scripting
  • Enrollment and Scheduling processes

Partners’ skilled staff achieve a high rate of success in reaching individuals, followed by success in convincing them of the importance of your services and appointments. Our team and technology efficiently and effectively:

  • Up-sell and cross-sell
  • Build volume
  • Deliver relevant information across all channels
  • Integrate patient, customer and provider data
  • Close gaps in care
  • Improve your quality scores through effective outreach

Let Partners’ experienced team improve your results through a triad of training, experience and technology. Let your staff focus on more productive tasks and leave the burdensome outreach to us.

Service is What We Provide

Partners’ Engagement Center staff frequently support outreach for clinics, offices, and health plans with the goal of improving participation in the following areas:

  • Enrollment/Engagement Services
  • Customer/Patient Satisfaction Surveys
  • Inbound Call Center
  • Track Campaigns
  • Event registration
  • Appointment Scheduling
  • Referrals
  • Post-discharge calls
  • Reminded Care
  • Outbound Follow-up
  • Feedback/Response
  • Telephonic Case Management

We Get Results

Member Satisfaction/Net Promoter Score Results

Disease Management: Monthly Conversion Trends

  • Total 2018 referrals processed: 61407
  • Total 2018 enrollment rate: 6.72% (2017 – 2.66%)

Pricing
Our charges vary depending upon the scope of work requested. We’ll gladly put together a quote focused exactly on your needs and goals.

Put our success to work in your office today!
To Learn More Contact:
Virginia Carone
Senior Director
vcarone@picf.org or 818-837-3775

PARTNERSHIP.   INNOVATION.   IMPACT.
WP-Backgrounds by InoPlugs Web Design and Juwelier Schönmann