Helping Organizations Reach, Engage, and Retain the People They Serve
The success of any program depends on the ability to engage the people it serves.
Partners’ Engagement Center helps health plans, healthcare organizations, and community-based partners increase participation across a wide range of initiatives, from Health Risk Assessments and Medi-Cal Redeterminations to Care Transitions, Community Supports, appointment scheduling, and ongoing member engagement.
What sets Partners apart is our firsthand operational experience delivering many of the same programs we support through outreach. Because we understand these services from the inside, our team engages individuals with greater knowledge, credibility, and empathy, strengthening participation across a wide range of healthcare and community-based initiatives.
Driving Engagement Across Complex Populations
40%
Engagement Rate Exceeding Industry Benchmarks
93%
Engagement Rate Among Private Duty Participants
Multilingual
Outreach Supporting Statewide Programs
Expertise Engaging Complex and Hard-to-Reach Populations
Partners specializes in engaging individuals who may face barriers to care, including chronic health conditions, recent hospitalizations, language barriers, and challenges navigating healthcare systems.
Using proven engagement strategies, motivational interviewing techniques, multilingual staff, and tailored outreach approaches, our team helps organizations strengthen participation and improve engagement across complex populations.
A Strategic Partner in Engagement
Every organization has unique engagement goals and operational challenges. We work alongside your team to understand your priorities, design outreach strategies tailored to your population, and deliver scalable engagement solutions that strengthen participation and support better outcomes.
Our multidisciplinary team includes multilingual professionals and individuals with lived experience, bringing valuable insight, cultural understanding, and trusted communication to the communities we serve. Combined with our firsthand operational expertise, we help organizations build stronger connections and achieve meaningful engagement.
Engagement Solutions
Scalable outreach solutions tailored to your organization’s engagement initiatives.
Health Risk Assessments (HRA)
Improve completion rates through proactive outreach, education, scheduling support, and follow-up.
Medi-Cal Redeterminations
Help members understand requirements, respond to renewal notices, and complete the actions necessary to maintain coverage.
Community Supports and Enhanced Care Management (ECM)
Increase participation in community-based services and care management programs.
Medicare Care Management and Community Integrated Care Management (CICM)
Support Medicare and dual-eligible populations through outreach, appointment support, and connections to community-based services.
Care Transitions and Post-Discharge Outreach
Strengthen the transition from hospital to home through follow-up outreach and service coordination.
Appointment Scheduling and Gap Closure Initiatives
Increase participation in preventive care, screenings, assessments, and follow-up visits.
Private Duty and Home-Based Support Programs
Maintain ongoing engagement with individuals receiving in-home services and support.
Ongoing Member Engagement Campaigns
Support targeted outreach initiatives designed to educate, engage, and retain members.
Support targeted outreach initiatives designed to educate, engage, and retain members.
Contact our team to discuss your priorities and explore opportunities for collaboration.