Enhanced Care Management (ECM) Supervisor

Job Title : Program Supervisor

Reports to : Program Director

Location : San Fernando


  • One year supervising community health workers/case managers engaging, assessing, and intervening with medically fragile, and/or special needs populations in the field.
  • Master’s degree in health and human services (social work, psychology, sociology, etc.) preferred.
  • Valid California driver’s license, reliable transportation, and proof of current liability insurance required.
  • Basic proficiency with Excel spreadsheets required. Experience with Microsoft Office Suite (Excel, Word & Outlook) preferred.


  • Training and providing weekly supervision for Care Coordinators, which may include interviewing and hiring candidates for the position.
  • Assessing referred health plan members to identify area of residence, acuity level, and functional limitations, and assigning considering these factors.
  • Utilizing Excel spreadsheets and electronic health record software to assign and monitor Care Coordinator caseloads.
  • Reviewing and approving documentation submitted by Care Coordinators for accuracy, completeness, and clinical quality.
  • Supporting Care Coordinators in determining and locating appropriate medical and community resource linkages for members.
  • Supporting Care Coordinators by providing non-clinical crisis intervention services in the field as needed.
  • Providing direct case management services to health care plan members as needed.
  • Developing and maintaining effective working relationships with health care plan staff.
  • Collaborating with leadership team to identify programmatic issues and develop and implement solutions.
  • Creating agenda and leading weekly staff meetings.
  • Reviewing and approving Care Coordinator timesheets and mileage. 

If you are interested in this position, please send your resume to jobs@picf.org.

“Equal Opportunity Employer /Minorities/Women/Veterans/Individuals with Disabilities/Gender Identity/Sexual Orientation”